Sarong Capsule ( +39 ) 0522 212 511
Toggle navigation

It is about Solving,
It is about SOLUTIONS.

SARONG Services Solutions are conceived to support your business, to keep your equipment in the best conditions, to maintain your productivity level at the top and to reduce the risk of unexpected downtime. SARONG Service Solutions are conceived to maximize your thermoforming machine performance. For this reason we designed and developed four service building blocks:
"CoreServices", "Maintenance Solutions", "Retro&Fit" and "Experts Solutions".

01. Core Services

Sarong Capsule


When you need an answer, when you need to find out a quick fix to make your equipment going and keep you production up and running, you can always count on our technical expertise. Over the phone or by email SARONG technicians will answer your questions, analyze the root cause of your issues, provide the solutions and identify the necessary spare parts.


Sometimes you will need more than an answer over the phone. SARONG technicians will solve your problems by remote connecting to your equipment, re-establishing the ideal working conditions or providing the necessary upgrade.

Spare parts & Consumables

As best practice, SARONG always suggest to keep machine critical spare parts at your site, or to plan the changing of the wear parts and consumables. SARONG is always committed to provide you the best spare parts and consumables whether they are SARONG originals or from 3rd parties. Our spare parts are certified and guarantee in quality according to the most recent UE standard.

02. Maintenance solutions

Sarong Capsule

In depth analysis

When you want to reduce the risk or anticipate the downtime, SARONG technicians are available to come and provide a complete equipment inspection. During the diagnostic visit, the equipment will undergo an accurate check-up that:
> verifies the general state of the machine;
> assesses the machine condition and analyses past anomalies;
> draws attention to the degree of wear of the components: Maintenance Kit;
> suggests a potential maintenance plan.

Preventive maintenance

In the long run the best machine in the world, SARONG’s machines included, will experience some drop in performance. SARONG technicians know your thermoforming machines, and they know their parts’ life cycle. To reduce the downtime risk and to have fewer machine breakdowns, SARONG advise you to subscribe to the customized preventive maintenance programme.

For general maintenance, that keeps your machine healthy, up and running, and for preventative maintenance, SARONG technicians will visit you 2 to 3 times per year, according to your productivity setting.

Subscribing to the SARONG Preventive Maintenance Programme, you will receive:
> detailed assessment, accurate machines check up and reports;
> scheduled services;
> expert advises;
> spare parts changeover.

Full maintenance

If you have a large machine installed base, SARONG can offer you a full customized maintenance programme that suits your personal needs.

03. Retro & Fit Solutions

Sarong Capsule

Setting & Tuning

When you need to optimize machine performance, and to maintain the quality of the thermoformed output and its long-term consistency, SARONG technicians will come onsite to make the necessary measurements, and adjust and tune your machine settings in order to preserve its productivity and your products’ quality.


To keep up with the technical progress, a complete rebuild is suggested for machines which have been used for more than 25,000 hours or have exceeded 10 years of service. Rebuilding entails the following:
> Complete machine’s disassembly;
> Replacement of the obsolete parts, and installation of the new units;
> Replacement of electrical and pneumatic circuits;
> Replacement of old control cabinet with new PLC-cabinet;
> Replacement of the HMI.

04. Expert Solutions

Sarong Capsule

Maintenance free

SARONG is committed to providing solutions that reduce the time needed for machine maintenance and help you plan predictive maintenance. Several parts kits have been developed with this objective in mind.

Productivity kit

SARONG is undergoing a machine re-engineering process in order to improve your machine productivity time, reduce changeover time, and speed up the startup phase. Several parts and renewal kits have been developed with this objective in mind.

New venture & project

SARONG experts are ready to collaborate with you in new ventures and projects. Whenever you need to develop a new product concept and translate it into drawings and deliverables, SARONG experts will assist you in providing a bullet proof solution and minimizing your time to market.


Your competitiveness is driven by your employees. As they develop their knowledge, skills and experience, they have a better understanding of your equipment and are able to use it to its full potential. That’s why SARONG organize on-site training courses. Given by SARONG experts at your production site, they will help you derive the maximum benefit from your equipment.

Relocation & Sat

Whenever you need to move or relocate your equipment, SARONG technicians are ready to support you. From the disassembly phase to the re-installation phase, SARONG offer you a complete Site Acceptance Test and assist you in the new start up and production phase.

Machine qualification

SARONG will assist you with expert technicians whenever you need to qualify your machine according to the latest GAMP standards: QPP, DS, FS, RA, IQ, calibration, OQ, PQ software qualification, documents and certificates, or CFR21 protocol.

need help?

personal information

technical information


Informativa rilasciata da Sarong S.p.A. ai sensi dell’art. 13 del Regolamento Europeo 2016/679

premesso che
1. ha prima d’ora attentamente letto e compreso in tutte le sue parti l’informativa di cui sopra; 2. è perfettamente a conoscenza dei propri diritti; 3. agisce in totale libertà e privo/a da qualsivoglia condizionamento e/o pressione psicologica;
tutto ciò premesso
esprime il più ampio consenso alla raccolta ed al trattamento dei propri dati personali, necessari per le finalità di cui al punto a) dell’informativa sopra citata.

Consenso per il “marketing diretto” (il presente consenso è facoltativo).
Il/la sottoscritto/a esprime anche il proprio consenso apposito ed esplicito, per le finalità di cui al punto b) dell’informativa e quindi acconsente al ricevimento di materiale/comunicazioni pubblicitarie, quali ad esempio opuscoli, inviti, newsletter, tramite posta, e-mail, telefono, fax, sms, mms e strumenti similari, derivanti dal Titolare. Resta inteso fin d’ora, che è un preciso diritto del sottoscritto revocare in qualunque momento il presente consenso, rivolgendosi al Titolare.